Warranty & Guarantee Policy
Mesmerra stands behind the quality and craftsmanship of every piece we sell. We want your jewelry to bring joy for years to come, which is why all items are covered by a limited warranty for the lifetime of the product from the date of purchase.
What Is Covered
Our warranty covers defects that arise under normal use and wearing conditions, including:
- Manufacturing defects in materials or workmanship
- Loss of gemstones from their settings
- Clasp or closure failure
Please note that natural variations in gemstones (such as slight color or inclusion differences) are not considered defects and are not covered under this warranty. Each stone is unique, and minor natural characteristics are a hallmark of authentic gemstones.
What Is NOT Covered
This warranty does not cover:
- Normal wear and tear
- Damage resulting from misuse, accidents, or exposure to chemicals
- Unauthorized modifications or repairs by third parties
Damage caused by improper care, storage, or exposure to harsh conditions is not covered. We recommend following our care guidelines to protect your investment.
Warranty Remedy
For valid warranty claims, Mesmerra will repair or replace the item at our sole discretion. We reserve the right to determine the most appropriate remedy based on the nature of the defect and product availability. If an identical replacement is no longer available, we will offer a comparable item or store credit of equal value.
How to Submit a Warranty Claim
To submit a warranty claim, please contact us at info@mesmerra.com with the following information:
- Your full name and order number
- A description of the defect or issue
- Clear photographs showing the defect from multiple angles
Our warranty team will review your claim and respond within 3–5 business days. We may request that you send the item to us for inspection before a remedy is issued. If the item needs to be shipped, we will provide instructions at that time.
Care & Maintenance Recommendations
To maintain the quality of your jewelry and protect your warranty coverage, we recommend:
- Storing pieces in a soft pouch or lined jewelry box when not in use
- Avoiding exposure to perfumes, lotions, bleach, and other chemicals
- Removing jewelry before swimming, bathing, or engaging in physical activity
- Having fine jewelry professionally cleaned and inspected once or twice a year
Transferability
This warranty applies exclusively to the original purchaser and is non-transferable. Proof of purchase (such as an order confirmation) is required to make a warranty claim.
For warranty questions or to submit a claim, please contact us at info@mesmerra.com.
Our client care team is happy to help.