Shipping Policy
At Mesmerra, we take great care in packaging and dispatching your order so that it arrives safely and in perfect condition. All orders ship from India.
Order Processing
Orders are processed and dispatched within 1–2 business days of payment confirmation, excluding weekends and public holidays. Orders placed after business hours or on weekends will begin processing on the next business day. During peak periods (e.g. holidays, sales events), processing times may be slightly longer — we will always communicate any delays proactively.
Once your order has shipped, you will receive a confirmation email with your tracking number. You can use this number to monitor your delivery in real time via the carrier's website.
Domestic Shipping Options
We offer the following shipping methods:
- Standard Shipping — 5–7 business days
- Express Shipping — 2–3 business days
Orders totaling $5,000 or more qualify for free standard shipping. This discount is applied automatically at checkout — no promo code needed.
International Shipping
We ship to select international destinations. Please contact us at our support email to confirm availability for your country before placing your order. Customs duties, import taxes, and brokerage fees are the responsibility of the recipient. Mesmerra is not responsible for delays caused by customs processing.
Insurance & Liability
Every shipment from Mesmerra is fully insured at no additional cost to you. In the unlikely event that your order is lost or damaged in transit, please contact us immediately and we will work to resolve the issue.
Signature on Delivery
To protect our customers, a signature is required upon delivery for all orders. If no one is available to sign at the time of delivery, the carrier will leave a notification and attempt redelivery. After multiple failed attempts, the package may be held at a local facility for pickup.
Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you to arrange reshipment. Additional shipping charges may apply. Mesmerra is not responsible for delivery failures resulting from incorrect shipping information provided at checkout.
Shipping Delays
Once your order has been handed to the carrier, delivery timelines are outside our direct control. Delays caused by weather, high carrier volume, or customs processing are beyond Mesmerra's responsibility. If your package appears significantly delayed, please contact us and we will do our best to assist.
If you have any questions about your shipment, please contact our support team.
Our client care team is happy to help.