Privacy Policy
Effective for https://mesmerra.com
Mesmerra ("we", "us", "our") is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit our website or make a purchase.
By using our website or placing an order, you acknowledge and agree to the practices described in this policy.
Information We Collect
When you browse our website or make a purchase, we may collect the following types of information:
- Personal information (name, email address, phone number)
- Payment information (processed securely through our payment providers)
- Browsing behavior and purchase history
We collect this information directly from you (e.g. when you create an account or complete a purchase), automatically through your interactions with our website, and from third-party service providers who support our operations.
How We Use Your Information
We use the information we collect to:
- Process, fulfill, and communicate about your orders
- Provide customer support and respond to inquiries
- Send transactional communications (e.g. order confirmations, shipping updates)
- Improve and personalize your experience on our website
- Detect and prevent fraud or unauthorized activity
- Comply with applicable legal obligations
Data Sharing
We share your data only with essential third-party service providers required to fulfill your orders, such as payment processors and shipping carriers. These providers are permitted to use your information solely to perform services on our behalf and are contractually obligated to protect your data in accordance with applicable privacy laws. We do not sell or rent your personal information to any third party.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses SSL encryption to secure data transmitted between your browser and our servers. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data for up to 5 years after your last purchase. You may request deletion of your data at any time by contacting us, subject to any legal obligations that require us to retain certain records.
Regulatory Compliance
We are committed to compliance with the General Data Protection Regulation (GDPR) for users in the European Union and the California Consumer Privacy Act (CCPA). If you have questions about how these regulations apply to your personal data, please contact us.
Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete it.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party websites you visit, as we have no control over their data practices.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — Request a copy of the personal data we hold about you
- Correction — Request corrections to inaccurate personal data
- Deletion — Request that we delete your personal data
- Opt-out — Unsubscribe from marketing communications at any time
To exercise any of these rights, please contact us at info@mesmerra.com. We will respond to your request within the timeframe required by applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
This policy is governed by the laws of India.
For questions or requests regarding your personal data, please contact our privacy team at info@mesmerra.com.
Our client care team is happy to help.