Refund Policy
At Mesmerra, we process all refunds promptly and transparently. Once your return has been received and inspected by our team, your refund will be issued within 5 business days.
How Refunds Are Issued
Approved refunds are issued to the original payment method. You will receive an email notification once your refund has been processed. Please note that while we issue refunds promptly, the time it takes for the funds to appear in your account depends on your financial institution — this typically takes an additional 3–10 business days beyond our processing window.
Restocking Fee
No restocking fee is applied to eligible returns. You will receive a refund for the full purchase price of the returned item (excluding original shipping costs, unless the return is due to our error).
Partial Refunds
If an item is returned in a condition that does not fully meet our requirements but is still resalable at our discretion, we may offer a partial refund. The partial refund amount will be determined based on the item's condition upon inspection, and you will be notified before any partial refund is issued.
Original Shipping Costs
Original shipping and handling fees are non-refundable, except in cases where Mesmerra is responsible for the error (e.g. an incorrect or defective item was shipped). If return shipping is at the customer's expense, that cost is also non-refundable.
Refund Disputes
If you believe there has been an error in your refund amount or if you have not received your refund within the expected timeframe, please contact us at info@mesmerra.com with your order number. We will investigate and resolve any discrepancies as quickly as possible.
For any questions regarding refunds, please contact us at info@mesmerra.com.
Our client care team is happy to help.