Exchange Policy

Exchange Window

Exchange requests must be submitted within 60 days of the delivery date. We are unable to process exchange requests made after this period. We recommend inspecting your order upon arrival and contacting us as soon as possible if you would like to make an exchange.

What Can Items Be Exchanged For?

Items may be exchanged for any item in our catalog. If the new item is of greater value, the customer is responsible for paying the difference. Exchanges are subject to product availability. If your preferred replacement item is out of stock, we will notify you and work with you to find a suitable alternative.

Item Condition Requirements

To be eligible for an exchange, items must be unworn, with all original tags and packaging intact. Items that show signs of wear, alteration, or damage after delivery will not qualify for an exchange and will be returned to the sender.

How to Initiate an Exchange

To start an exchange, please contact us at info@mesmerra.com with:

• Your order number
• The name or SKU of the item you wish to exchange
• The reason for the exchange
• The item you would like in return (if known)

Our team will review your request and respond with instructions within 1–2 business days. Please do not return items without prior approval, as unapproved shipments cannot be processed.

Exchange Shipping

We cover shipping costs in both directions.

Exchange Limits

There is no limit on the number of exchanges per item, and we will always work with you to find a piece you truly love.

Price Adjustments

If the replacement item is priced lower than the original, the difference will be issued as store credit. If the replacement item is higher in price, you will be charged the difference before the new item is dispatched.

To initiate an exchange or if you have any questions, please contact us at info@mesmerra.com.