Return Policy

Return Window

Eligible items may be returned within 60 days of the delivery date. Returns requested after this window will not be accepted. We recommend inspecting your order as soon as it arrives and contacting us promptly if there are any concerns.

Return Eligibility

To be accepted for a return, items must be unworn, with all original tags and packaging intact. Items that do not meet these requirements will be returned to the sender and no refund will be issued. We reserve the right to refuse returns that show signs of wear, alteration, or damage that occurred after delivery.

How to Initiate a Return

To begin the return process, please email our support team at info@mesmerra.com with your order number and the reason for your return. Our team will review your request and, if approved, provide detailed instructions for sending your item back. Please do not send items back without first receiving approval, as unapproved returns cannot be processed.

Return Shipping

Mesmerra provides free return shipping on all eligible returns. Once your return is approved, you will receive a prepaid shipping label via email. Please use the provided label to ensure your return is properly tracked and insured.

Non-Returnable Items

The following items are final sale and cannot be returned under any circumstances:

• Custom or personalized jewelry (e.g. engraved items)
• Gift cards

Inspection & Processing

Once we receive your returned item, our team will inspect it within 2–3 business days. You will be notified by email once the inspection is complete. If the return is approved, your refund or store credit will be processed promptly. If the item does not meet our return requirements, we will contact you with the details.

Original Shipping Costs

Please note that original shipping charges are non-refundable unless the return is due to our error (e.g. wrong item sent or a manufacturing defect).

If you have any questions about our return policy, please do not hesitate to reach out to us at info@mesmerra.com. We are committed to ensuring a smooth and fair process for every customer.