Shipping Policy:

We currently ship exclusively within India.

Shipping Information – India:

1. Free Shipping:
   • All orders delivered within India enjoy complimentary shipping.
2. Delivery Partners:
   • Our trusted delivery partners include Bluedart, Delhivery, Xpress Bees, Ecom Express, and others.
3. Shipping Time:
   • Standard shipping is utilized for all orders, typically delivering within 3-4 weeks (excluding order processing time). Faster delivery is often experienced in metro locations.
4. COD Option:
   • Cash on Delivery (COD) is available in select Indian locations. Check its availability during checkout, with a COD charge of INR 300 for all COD orders.
5. Customized Orders:
   • In case of customization, please allow an additional 10-15 days for your order to be shipped.

Important Shipping Information:

• Dispatch Efforts: We aim to dispatch all orders within the specified shipping time on the product page. Mesmerra does not process, ship, or deliver orders on weekends or national holidays.
• Delivery Times: Estimated delivery times are indicative and commence from the dispatch date. Although we strive for quick processing, we are not responsible for delays caused by natural calamities or unavoidable circumstances.
• Redirecting Orders: Once dispatched, orders cannot be redirected to a different address.
• Signature and ID Confirmation: All orders require a signature and proof of ID upon receipt.
• Multiple Shipping Addresses: Each order can only be shipped to a single destination address. For different addresses, multiple orders need to be placed.
• Order Processing: While we endeavor to ship each item within 3 weeks of order placement (inclusive of processing time), some cases may require additional time for production or procurement.
• Partial Shipments: While we strive to ship all items together, product characteristics or availability may necessitate separate shipments.
• Insurance: All shipments are fully insured, requiring a signature and proof of ID from the recipient.
• Customer Communication: Our customer service may contact you for additional information if needed. Upon shipment, you will receive a confirmation email.
• Defective Products: If you receive a defective product, contact our customer support at support@mesmerra.com for immediate resolution. Refer to our returns and exchange policy for eligibility and details.

Insurance:

Every order is safeguarded by comprehensive insurance throughout its transit until the moment of delivery. This ensures protection against any potential loss or damage during the shipping process. As a precautionary measure, we mandate the collection of a signature and proof of ID upon the delivery of goods. This dual verification serves as a confirmation of receipt and acts as a security measure, assuring the safe delivery of your purchased items.

The insurance coverage remains active until the point of delivery, and it is imperative for the recipient to acknowledge the receipt of goods through the required verification process. Subsequently, once the goods are successfully delivered, the responsibility for the purchased items is effectively transferred to you, ensuring a secure and seamless transaction. This meticulous approach to insurance underscores our commitment to delivering your orders with the utmost care and protection.