Return Policy

At Mesmerra, Our commitment is to deliver an exceptional shopping experience for our exquisite jewelry, and our refund policy is intricately designed to ensure your satisfaction with each purchase. Take a moment to carefully review the following terms..

1. Refund Eligibility:

1.1 Timeframe: We accept refund requests within 14 days from the date of purchase. To be eligible for a refund, the item must be in its original condition, unworn, and accompanied by the original packaging & Invoice copy.

1.2 Exclusions: Engraved or customized items are not eligible for a refund unless there is a manufacturing defect or an error on our part.

2. How to Request a Refund:

2.1 Contact Customer Service: To initiate a refund, please contact our customer service team at support@mesmerra.com or Customer Service Phone Number [i.e. +91 88501 17702]. Provide your order number, details of the item, and the reason for the refund. 

2.2 Approval Process: Once your request is received, we will review it and notify you of the approval or rejection of your refund. Approved refunds will be processed promptly.

3. Return Shipping:

3.1 Shipping Responsibility: Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.

Return shipping charges, encompassing both the initial shipping fees incurred at the time of purchase and any subsequent return shipping costs, shall regrettably not be subject to reimbursement

3.2 Return Authorization (RA) Number: If your refund is approved, we will provide you with a Return Authorization (RA) number and instructions on how to ship the item back to us.

4. Inspection and Processing:

4.1 Inspection: All returned items will undergo a thorough inspection to ensure they meet our refund policy criteria.

4.2 Processing Time: Please allow 10 business days for your refund to be processed once the returned item is received. You will be notified via email once the process is complete.

5. Refund Method:

5.1 Original Payment Method: Refunds will be issued to the original payment method used for the purchase.

In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at provided address.

In case of COD (Cash on delivery i.e. when customer pays in cash once the product is received) the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer’s choice:

• If customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer’s account through online transfer as NEFT.
• If customer doesn’t provide any cancelled cheque then amount will be refunded through cheque that will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.

6. Damaged or Defective Items:

6.1 Reporting: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a refund, depending on the situation.